FauxgetMeNot Flowers — Wedding Booking Terms & Conditions

Last updated: April 2026

By paying a booking fee, deposit, or accepting a quotation/invoice from FauxgetMeNot Flowers, the client agrees to the following Terms & Conditions.

1. Booking Confirmation & Payments

1.1 A wedding booking is only confirmed once the required booking fee/deposit has been paid.

1.2 A non-refundable booking fee of 50% is required to secure the wedding date, floral stock allocation, and styling services.

1.3 The remaining balance is due no later than:

• 60 days prior to the wedding date.

1.4 FauxgetMeNot Flowers reserves the right to cancel the booking and retain monies paid if final payment is not received by the due date.

1.5 No setup, delivery, installation, or collection services will be carried out until the account has been paid in full.

2. Quotes & Pricing

2.1 All quotations are valid for 30 days unless otherwise stated.

2.2 Pricing is subject to change until the booking fee/deposit has been received.

2.3 Any changes requested after booking confirmation may result in additional charges.

3. Wedding Date Changes

3.1 Requests to transfer a booking to a new date are subject to availability.

3.2 If FauxgetMeNot Flowers is unavailable for the new requested date, the booking will be treated as a cancellation.

3.3 Date transfers requested within 90 days of the wedding date may incur additional fees.

4. Cancellation Policy

4.1 All booking fees/deposits are non-refundable.

4.2 If the booking is cancelled:

• More than 90 days prior to the wedding date: any payments made beyond the non-refundable booking fee may be issued as a store credit valid for 12 months, at management discretion.
• Within 90 days of the wedding date: all monies paid are forfeited due to preparation, stock allocation, labour, and scheduling commitments.

5. Floral Products & Styling

5.1 FauxgetMeNot Flowers specialises in artificial floral arrangements and styling.

5.2 While every effort is made to replicate inspiration images and colour palettes, slight variations may occur due to stock availability, seasonal ranges, product updates, or creative styling decisions.

5.3 FauxgetMeNot Flowers reserves creative control over the final floral design while remaining consistent with the agreed aesthetic.

6. Hire Items

6.1 Any hired items including vases, plinths, arbours, candles, stands, or styling pieces remain the property of FauxgetMeNot Flowers.

6.2 The client accepts responsibility for hired items from delivery/setup until collection.

6.3 The client authorises FauxgetMeNot Flowers to charge for:

• lost items
• broken items
• excessive damage
• candle wax damage
• water damage
• theft
• burns
• pet damage
• weather-related damage after setup

6.4 Items damaged beyond repair or not returned will incur full replacement costs.

7. Venue Access & Delivery

7.1 The client is responsible for ensuring suitable venue access for delivery, setup, and collection.

7.2 Additional fees may apply for:

• stairs
• long-distance carrying
• difficult access
• parking costs
• delayed venue access
• extended wait times

7.3 FauxgetMeNot Flowers is not responsible for delays caused by venues, traffic, weather, or third-party suppliers.

8. Outdoor Weddings & Weather

8.1 FauxgetMeNot Flowers is not responsible for damage caused by:

• wind
• rain
• storms
• direct sunlight
• extreme heat
• unsafe venue conditions

8.2 FauxgetMeNot Flowers reserves the right to modify or refuse installations where weather conditions may risk damage or safety.

9. Candles & Open Flames

9.1 Artificial floral products must be kept away from candles, sparklers, fireplaces, heaters, and open flames.

9.2 Any fire or heat-related damage will be charged at full replacement cost.

10. Photography & Marketing

10.1 FauxgetMeNot Flowers reserves the right to photograph wedding florals and styling setups for marketing, social media, advertising, and portfolio purposes.

10.2 Professional photographer credits will be provided where possible.

11. Limitation of Liability

11.1 FauxgetMeNot Flowers will not be liable for indirect, incidental, or consequential loss arising from services provided.

11.2 Liability is limited to the total amount paid by the client for the relevant booking.

12. Acceptance

Payment of the booking fee/deposit constitutes acceptance of these Terms & Conditions in full.